I have witnessed vast growth and vast decline in growth in a number of businesses so what makes some go up and some go down? Well initially we know that with any business starts with getting leads. Building on this we establish repeat business by getting referrals. Once we have them as our client we retain them by treating them as our guest. A great tool that many businesses use is Net Promoter Score to establish what your customers and clients are telling you. I love this tool as it gathers vital data that you need to know to keep your clients happy and ultimately move from Good to Growth.
With a previous membership brand I worked with, I witnessed massive growth of 600 members per month for 6 months in a row in the first 6 months of the financial year, this was primarily put down to listening to our customers, following through on their requests and telling them what we had done. These simple and effective techniques caused growth that was consistent and not temporary.
Where do you want to take your business to next?
List of tools;
Where to take your business
Sales scripts e-book
How to sell
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